Frequently Asked Questions

How do I find my driver from an airport, port or station?

We do provide driver contact details.

What is the 'Meet and Greet' service?

The ''Meet and Greet'' service is where the driver will park their vehicle and meet you with a name board in the appropriate place (e.g. an Arrivals hall at an airport)

This service is not included on our journeys as standard but can be added for an additional fee.

Can i book taxi online?

YES, you can book taxi online through our instant price quote. you can book a taxi 24/7 without speaking to our customer service team.

When will i get confirmation of my booking?

You can receive your booking confirmation right after completing the booking process. you can book a ride online and we will send you booking confirmation after you finish with payment process.

What is the right time to book a taxi?

You can book a taxi anytime of the day.

Will I incur any extra charges if my plane is delayed?

NO, we will track the flight status. whereas, we do charge waiting time after 40 minutes from the flight landing time.

Is your Company licensed and fully insured?

YES, we are fully licensed. All our vehicles are also insured.

What do I do if I don't know the postcode?

Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven't received confirmation and my transfer is imminent?

This could be due to a number of reasons, most commonly a misspelt email address.
if this happens to you please contact our office via whats app or call 0758563608 and we will deal with your booking as quickly as possible

Will you meet us anytime of day or night?

Yes, as all bookings are pre booked we can provide a 24hr service.

Can I smoke in the car?

No, in compliance with UK law GG TAXI operates a strict non-smoking policy in all their vehicles.



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